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From Ehealthwiki

Values refer to the improvements stakeholders want to realize in healthcare[1][2]. Improvements can be assessed at two levels:

  • better health & wellbeing
  • better healthcare delivery

Better health & wellbeing

  • Improved clinical values: dietary values, HbA1c, blood pressure, etc.
  • Improved quality of life: social functioning, general or mental health, well-being
  • Improved lifestyle (self-care) behavior: change in attitude and increased knowledge, behavioral intention, and actual behavior

- improved compliance with advice: patient’s adherence to treatment
- improved disease control: increased ability to control disease via self- monitoring, education, personal feedback

  • Decreased mortality
  • Decreased morbidity

Better health care delivery

  • Increased access:

- increased availability (healthcare at all times)
- increased possibilities (healthcare is provided in many forms)
- improved equity (healthcare is available for everyone)

  • Increased efficiency:

- reduced utilization of (unnecessary) health care services
- time savings via substitution of tasks
- improved communication between healthcare professionals
- easier handling of healthcare equipment (eg, guidelines)
- reduced healthcare costs

  • Increased safety:

- error reduction

  • Increased transparency:

- care delivery based on standards as guidelines
- protocols for information exchange

  • Increased continuity:

- more continuous feedback

  • Improved interaction:

- between caregivers and patients
- among caregivers
- among patients

  • Increased adherence to guidelines - or protocol-based care
  • Improved patient-caregiver relationship
  • Decision support
  • Increased satisfaction with care delivery:

- convenience


  1. Institute of Medicine. Crossing the quality chasm: A new health system for the 21st century. 2001
  2. Eysenbach G. What is e-health? J Med Internet Res Apr-Jun 2001;3(2):e20